Core Services > Database Websites > Returning Customers

Bringing Customers Back

A major problem with most websites is getting first-time visitors to return. Recurring business and existing customers form a large percentage of the revenue of any business and if the customer does not seem to think that your website information or products are changing frequently enough they may slowly forget to visit you. Fortunately there are a few steps that can be made to avoid this.

For example, you could include a registration page on your website where people interested can leave their email address along with some basic information or perhaps preferences. This way you can mail them out newsletters with the information they are particularly interested in whenever an update happens or whenever it suits you. Best of all, this whole process can be automated so that all you have to do is actually supply the newsletter content.

You could also take this one step further and use the information collected about customer interests to actually shape your business, keeping more customers interested in what you make or do and staying ahead of your competition.

 



A new report by Forrester Research projects that online trade will account for 22 percent of all European business trade in 2006.
SRC: NUA, 08/02