Core Services > Database Websites
> Returning Customers
Bringing Customers Back
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A major problem with most websites is getting first-time visitors to return.
Recurring business and existing customers form a large percentage of
the revenue of any business and if the customer does not seem to think
that your website information or products are changing frequently
enough they may slowly forget to visit you. Fortunately there are a few
steps that can be made to avoid this.
For example, you could include a registration page on your website
where people interested can leave their email address along with some
basic information or perhaps preferences. This way you can mail them
out newsletters with the information they are particularly interested
in whenever an update happens or whenever it suits you. Best of all,
this whole process can be automated so that all you have to do is
actually supply the newsletter content.
You could also take this one step further and use the information
collected about customer interests to actually shape your business,
keeping more customers interested in what you make or do and staying
ahead of your competition.
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A new report by Forrester Research projects that online trade will account for 22 percent of all European business trade in 2006. SRC: NUA, 08/02
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